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Knowledge Base
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Refund Policy
Offer a 30-day money-back guarantee for accepted circumstances.
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Free License
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Frequently Asked Questions
Q1. Is it secure to purchase from DRmare website?
A1. Yes, it is completely secure. We use the trusted payment platform to handle all transactions. Your information is fully encrypted during the payment process, ensuring your data is 100% safe.
Q2. What kinds of payment methods do you support?
A2. We support a wide variety of payment methods through our payment provider, Stripe. You can pay with credit cards, bank debits, bank transfers, and real-time payments. We also accept several "buy now, pay later" options, vouchers, and digital wallets for your convenience.
Q3. How do I cancel the DRmare subscription?
A3. To cancel your monthly or yearly auto-renewal, please contact us directly at support@drmare.com. We will be happy to assist you with the cancellation process.
Q4. What if I accidentally bought the wrong software?
A4. If you've purchased the wrong software by mistake, simply buy the correct one from our website first. Then, email us at support@drmare.com with both your new and old order IDs. We'll process a refund for your incorrect purchase right away.
Q5. When will I receive the license code after purchase?
A5. You should receive an email with your registration code immediately after placing an order, within the hour. If you can't find it, you can also retrieve your license code here or contact our support team at support@drmare.com for assistance.
Q1. Why can I convert the first 30 seconds of each song?
A1. This is a limitation of the free trial version of DRmare software. To unlock the ability to convert full songs, you will need to purchase a license for the software.
Q2. How to fix conversion issues of music converter?
A2. If you're having trouble converting songs, the problem may be caused by your computer's settings. Try these four solutions first: 1. Check song availability: Ensure the songs you're trying to convert are still available and playable on their original platform. 2. Disable security software: Temporarily turn off your antivirus and firewall, as they can sometimes interfere with the conversion process. 3. Check audio output: Make sure your output speakers or headphones are properly connected. 4. Remove network proxy: Do not use any network proxy settings, as they can also block the conversion.
Q3. How to fix DRmare won't open on my Mac?
A3. This message appears on macOS 10.15 Catalina and later versions when you try to open an application not downloaded from the App Store. You can refer to our guide, "How to Open DRmare on macOS 10.15 Catalina or later versions," to solve this issue and successfully launch the application.
Q4. Does DRmare M4V Converter work on macOS High Sierra?
A4. We apologize, but DRmare M4V Converter for Mac is not yet fully compatible with macOS High Sierra or above versions. In the meantime, we recommend one of the following solutions: 1. Downgrade your macOS: If possible, downgrade your operating system from High Sierra to Sierra. 2. Use the Windows version: If you have access to a Windows PC, you can use our Windows version of the software. If you have already purchased the Mac version, please contact us at support@drmare.com and we will switch your license code to the Windows version for free.
Q5. How many songs can I convert at once?
A5. There is no specific limit on the number of songs you can convert at once. The software is designed to handle batch conversion, which means you can add entire playlists, albums, and even full artist discographies to the conversion queue at one time.
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