Find Answers to Your Puzzles

Order FAQs

Whether you're troubleshooting an issue with your DRmare product order or have a question before you buy, we want to ensure you find the answers you need quickly. Please refer to our FAQs first. If your issue is still unresolved, you can always reach our customer service experts by email at support@drmare.com.

• Is it secure to purchase from your website?

  Sure. Our payment service is provided by the famous payment platform. All the info will be encrypted during the transaction. It is 100% safe.

• What is the difference between the trial version and the paid version?

  Generally there is no functional difference between the trial version and the paid version except a conversion time length limitation on the output media files with the trial version.

• What kinds of payment methods do you support?

  Our payment service is provided by Stripe, you can pay by credit cards, band debits, bank redirects, bank transfers, buy now, pay later, real-time payments, vouchers, and wallets.

• Can I order a physical CD for the software?

  We don't provide physical CD nowadays as our software keeps updating constantly all the time. We'd recommend you to download directly from our website to get the latest version to ensure best performance.

• Is it a one-time off payment, or do I have to pay on time?

  You have options! We offer both subscription plans (Monthly and Yearly) and a one-time payment (Lifetime) license. Choose the payment model that works best for you.

• Can I pay by Paypal?

  Yes, sure you can. Our website supports the payment options like credit/debit card, Paypal, Amazon and so on.

• What can I do if I buy a wrong software by accident?

  You can reorder your right software from our website and then inform us by email with those two order IDs at support@drmare.com. We will then refund the wrong order for you.

• Do I have to purchase both versions if I want to use it on Windows and Mac?

  Yes, the Windows and Mac versions are two standalone products. So if you want to use the program on Windows and Mac, you need to buy the products respectively.

• What is your refund policy?

  We offer 14 days money guarantee for monthly license and 30 days money guarantee for yearly/lifetime license. If you encounter any issue of our software within 14 days or 30 days, you can contact us to solve it for you or request a refund. For more info, you can visit our upgrade & refund policy.

• Can I get free license of DRmare products?

  Yes, currently we are offering the opportunity for any user to win a free lifelong license of DRmare products by sharing a review. For more details, please visit our free license campaign.

• How do I cancel a monthly or yearly license subscription?

  You can contact our support team via support@drmare.com to cancel your subscription.