Find Answers to Your Puzzles

Order FAQS

Do you have any problem about your order of DRmare products? Or if you have any question about DRmare before buying, you can refer to the following FAQs to find out the solutions or contact us directly at [email protected].

  • Q1: Is it secure to purchase from your website?

    A: Sure. Our payment service is provided by the famous Paddle payment platform. All the info will be encrypted during the transaction. It is 100% safe.

  • Q2: What is the difference between the trial version and the paid version?

    A: Generally there is no functional difference between the trial version and the paid version except a conversion time length limitation on the output media files with the trial version.

  • Q3: What kinds of payment methods do you support?

    A: Our payment service is provided by Paddle, you can pay by credit card, bank wire transfer or AliPay.

  • Q4: Can I order a physical CD for the software?

    A: We don't provide physical CD nowadays as our software keeps updating constantly all the time. We'd recommend you to download directly from our website to get the latest version to ensure best performance.

  • Q5: Is it a one time off payment or do I have to pay annually?

    A: We have monthly, quarterly and one time off payment now. You can choose among them according to your needs.

  • Q6: Can I pay by Paypal?

    A: Yes, sure you can. Our website supports the payment options like credit/debit card, Paypal, Amazon and so on.

  • Q7: What can I do if I buy a wrong software by accident?

    A: You can reorder your right software from our website and then inform us by email with those two order IDs at [email protected]. We will then refund the wrong order for you.

  • Q8: Do I have to purchase both versions if I want to use it on Windows and Mac?

    A: Yes, the Windows and Mac versions are two standalone products. So if you want to use the program on Windows and Mac, you need to buy the products respectively.

  • Q9: What is your refund policy?

    A: We offer 5 days money guarantee for monthly license and 30 days money guarantee for quarterly/lifetime license. If you encounter any issue of our software within 5 days or 30 days, you can contact us to solve it for you or request a refund. For more info, you can visit our upgrade & refund policy.

  • Q10: Can I get free license of DRmare products?

    A: Yes, currently we are offering the opportunity for any user to win a free lifelong license of DRmare products by sharing a review. For more details, please visit our free license campaign.

  • Q11: How do I cancel a monthly or quarterly license subscription?

    A: You can find your order confirmation email and click on the words with Please View Your Subscription. Then you can go to cancel your subscription. If you can't find your order confirmation email, you can contact our support team via [email protected] or Paddle support team to cancel your subscription.