Do you have any problem about your order of DRmare products? Or if you have any question about DRmare before buying, you can refer to the following FAQs to find out the solutions or contact us directly at [email protected].
A: Sure. Our payment service is provided by the famous Paddle payment platform. All the info will be encrypted during the transaction. It is 100% safe.
A: Generally there is no functional difference between the trial version and the paid version except a conversion time length limitation on the output media files with the trial version.
A: Our payment service is provided by Paddle, you can pay by credit card, bank wire transfer or AliPay.
A: We don't provide physical CD nowadays as our software keeps updating constantly all the time. We'd recommend you to download directly from our website to get the latest version to ensure best performance.
A: We have monthly, quarterly and one time off payment now. You can choose among them according to your needs.
A: Yes, sure you can. Our website supports the payment options like credit/debit card, Paypal, Amazon and so on.
A: You can reorder your right software from our website and then inform us by email with those two order IDs at [email protected] We will then refund the wrong order for you.
A: Yes, the Windows and Mac versions are two standalone products. So if you want to use the program on Windows and Mac, you need to buy the products respectively.
A: We offer 5 days money guarantee for monthly/quarterly license and 30 days money guarantee for lifetime license. If you encounter any issue of our software within 5 days or 30 days, you can contact us to solve it for you or request a refund. For more info, you can visit our upgrade & refund policy.
A: Yes, currently we are offering the opportunity for any user to win a free lifelong license of DRmare products by sharing a review. For more details, please visit our free license campaign.
A: You can find your order confirmation email and click on the words with Please View Your Subscription. Then you can go to cancel your subscription. If you can't find your order confirmation email, you can contact our support team via [email protected] or Paddle support team to cancel your subscription.