If you encounter any technical issue of DRmare, you can check the following FAQs to find a quick fix first. To get further assistance, please feel free to contact us by email. We will respond promptly within 24 hours. Technical support email: support@drmare.com.
By default, macOS security settings (Gatekeeper) only allow the installation of apps downloaded from the App Store or from identified developers (apps notarized by Apple). In this case, you just need to change the settings to make it work by clicking "System Preferences" > "Security & Privacy" > "General" > "Allow applications downloaded from" > "Anywhere".
If you can't convert Spotify songs, it could be caused by the settings on your computer. You can try the 4 methods first. 1. Check to make sure the Spotify songs are still available. 2. Disable Antivirus and Firewall. 3. Make sure output speakers are connected well. 4. Don't use any network proxy settings. For more info, you can also visit: Solutions to Spotify Music Converter Not Working.
All DRmare Music Converters feature unlimited batch conversion, allowing you to process your entire music library simultaneously without any song limits.
This issue may stem from corrupted media files or misconfigured system settings.
1.Please make sure you have the right media files downloaded and authorized to play on your machine, otherwise it won't work.
2.Go to iTunes > Preferences > Advanced to check whether the option of 'Share iTunes Library XML with other applications' is checked or not. If not, please check that option and open DRmare software again.
Sometimes if the system update server is busy, 'Check for Updates' may not work well. In this case, you can simply go to the download center of DRmare website to download the latest version of the program to update manually.
Our software DRmare M4V Converter can do that, please choose the output format as MP4(lossless) or M4V(lossless), then the output video quality will be preserved with 5.1 surround audio tracks and CC subtitles.
DRmare M4V Converter only works for the protected M4V videos on iTunes which are authorized to play on your computer. Otherwise, please log in to your iTunes account and try again to authorize it to play.
We are sorry that currently DRmare M4V Converter for Mac doesn't fully support macOS High Sierra yet. Our programmers are working hard on it now. But since the problem is too complicated, we can't estimate when the fix will come. Therefore, before the solution is found, we'd suggest you downgrade macOS High Sierra to Sierra. Alternatively, if you have any Windows PC, we'd suggest you go for the DRmare M4V Converter for Windows. If you already purchased the Mac version, we'd like to switch your code to Windows for free until the Mac issue is fixed.
There are some factors may cause such issue, you can try these solutions: 1. Disable any Antivirus or Firewalls temporarily during converting. 2. Make sure you install the right iTunes 32 bit or 64 bit from Apple official website instead of the Microsoft Store. 3. Check if there is any pop up window during converting? If so, click "OK" to confirm it.
On macOS 10.15 Catalina or above versions, open the app that is not downloaded from the App Store will pop up a message like this. Please check "Open DRmare on macOS 10.15 Catalina or latest versions" to solve this problem.
