Ever bought an audiobook that just didn't hit the mark? Maybe the narrator's voice didn't resonate with you, or the plot wasn't as gripping as you expected. Whatever the reason, The Audible return policy allows you to return an Audible book that did not meet your expectation in an easy way. In this guide, we'll walk you through everything you need to know about how to return a book on Audible.
Part 1. What Is Audible Return Policy
To maintain a healthy digital ecosystem, Audible has specific requirements for who can return a book and how it works. You can return the Audible audiobook if you are not satisfied with it. To qualify for an Audible return, you generally need to meet the following conditions:
- Maintain an active Audible Premium Plus membership.
- The audiobooks to return must be purchased within 365 days.
- Have purchased the title using an Audible Credit.
Furthermore, there is a hidden cost of returns for authors. If you return a title within 7 days of purchase, the author or narrator loses their royalty for that sale; returns made after 7 days are financially absorbed by Audible.
Part 2. How to Return An Audible Book
To return an Audible book, you need to head to the official website using a desktop or mobile browser. Because there is currently no option to process refunds within the mobile app. Whether you are on a computer or your phone, here is how to get your credits back.
Note:
Self-service returns are generally limited to audiobooks purchased with Audible Credits. Titles bought through Daily Deals, cash payments, or credit card purchases typically require assistance from Audible customer support.
2.1 How to Return A Book on Audible Using The Desktop Website
Step 1. Open your web browser and navigate to audible.com.
Step 2. Click on the "Sign In" button and enter your Audible account details to access your account.
Step 3. Once signed in, hover over it to reveal a drop-down menu. From the drop-down menu, click on "Account Details".
Step 4. On the Account page, find and click on "Purchase History" in the side menu under your account name. In the "Purchase History" section, you will see all your purchased titles.
Step 5. Additional options can be accessed by clicking the Chevron icon next to "View" or "Orders placed in":
- View options: Your Orders, Pre-orders, Membership Charges, and Refund History.
- Orders placed in options: Last 90 days, Last 180 days, Last 365 days.
Step 6. Find the title you want to return and click "Return this title" next to it. Click the "Confirm" button to finalize the return. Your Audible book has now been successfully returned.
2.2 How to Refund Audible Books with the Audible Mobile Website
If you are using an iPhone or Android phone, it is much easier to use the mobile website to return a book on audible. The instruction is more or less the same.
Step 1. Login the Audible website from your mobile phone.
Step 2. Click the "Menu" in the upper-left corner, then tap the small arrow (>) directly next to your profile name. From the expanded menu, select "Purchase History".
Step 3. Tap one of the audiobooks you want to return and click the "Return this title" menu.
Step 4. Select a refund reason and click "Return" to confirm.
Why Can't Return an Audible Book Even If I Meet the Requirements?
If you are certain that your purchase meets the basic return requirements, but you still cannot find the refund option, it is usually due to Audible's platform restrictions or automated anti-abuse mechanisms.
- Triggered Anti-Abuse Mechanisms: The automated online return tool has a strict cap. If you make excessive returns within a short window or attempt to return a title after prolonged listening, your account will be silently flagged. When this happens, the "Return this title" button will completely disappear, or you will see an "Online Return Unavailable" message.
- Using the Mobile App: Returns cannot be processed within the Audible mobile app. You must use a web browser on your computer or mobile device to log into the official Audible website to process a refund.
- Ineligible Membership Status: The self-service return privilege is exclusively available to active members whose accounts are in good standing.
Part 3. How to Keep Audible Audiobooks After Returning
Once you return a book or cancel your subscription, you permanently lose access to those DRM-protected audio files. To bypass these restrictions and protect your audiobook library, you can use the DRmare Audible Converter. This powerful tool acts as a perfect safety net, allowing you to download and convert your Audible AA/AAX files into universally playable MP3s before your return window closes.
Not only is the DRmare Converter easy to use, but it also unlocks a world of possibilities for your audiobook collection. Let's explore how this powerful tool can help you convert Audible audiobooks into common formats like MP3, FLAC, and WAV, so you can enjoy them anywhere, anytime, without restrictions.
- Step 1Load Audible Audiobooks to DRmare Program
After downloading Audible books onto your computer, add them to the DRmare software. Click the "Add to List" button to select the Audible audiobooks you want. You can also split the audiobooks by chapters or customize the ID3 tags.
- Step 2Customize Output Format for Audible
To convert Audible AA/AAX files to MP3, go to the menu window and click the "Preferences" icon. Enter the "Conversion" tab to choose the output format for your Audible audiobooks. There are six audio formats to choose from, and you can also adjust the codec, audio bit rate, and other settings. Once done, click the "OK" button.
- Step 3Download and Convert Audible
Click the "Convert" button at the bottom-right corner to start the conversion process. The DRmare software will convert the Audible files to MP3 at 100X speed, ensuring the process is quick and seamless. After conversion, you can find the converted audiobooks in the designated folder.
Part 4. FAQs about Returning Audible Audiobooks
How many Audible books can I return in total?
There is no exact number. This is related to a lot of factors such as orders, membership and so on. Normally, about 2 to 8 books can be returned. If you are abusing the Audible return policy, Audible may cancel your rights to return books or even suspend your account.
What happens to my credits if I cancel my Audible membership?
Any remaining credits disappear immediately when you cancel your subscription. Because they do not transfer to free accounts, you must spend them all before ending your plan. Also, any refunded credits you receive will expire exactly 12 months after being issued to your account.
Can you keep the books you purchased after canceling the account?
Yes, sure. After purchasing, you can use all the audiobooks forever unless you return them.
What happens to the audiobook when returning its Kindle eBook?
Audiobooks bought via the "Add Narration" discount are linked to their Kindle eBooks. If you return the eBook, Audible automatically refunds the audiobook too. The audiobook will be removed from your library.
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