Part 2. Solution to Apple Music Android not compatible
The latest Apple Music update for Android has solved many bugs and work much more stable. It works well Android 4.3 or above. If your Apple Music is not playing because of low Android version, please upgrade it.
Upgrade Android System
If you have the old models of Samsung/LG/Huawei Android phones with lower than 4.3 system, they won't be compatible with Apple Music for Android. Please go ahead to upgrade the system.
1. Start your phone and make sure it is connected to WiFi.
2. Click "Settings" > "About Phone", you will see an Update button there when a new version is available.
3. Tap the "Update" button to update it. It may take couples of minutes. Please don't use the phone during updating and make sure it has enough battery.
Apple Music for Android Not Working on Compatible Devices
If you have already updated your system, but still encounter the issue like crash, not opening or downloading, you can try these solutions.
Method 1. Check if you have a good Internet connection.
You can switch to a different network from WiFi to Cellular data or vice visa. In addition, please make sure you don't use any proxy settings because they will affect the Internet connection.
Method 2. Reinstall the latest Apple Music app.
Apple Music is not perfect especially the Android version. If some files are corrupted, you can uninstall the old version and then head to the Google Play store to get the latest version.
Method 3. Restart your Android.
No matter what fast your device runs, sometimes the process could be stuck. So please just turn off your Android phone and start from scratch.