Recently, many users have reported various problems with Amazon Music not playing songs. Even though Amazon Music is a powerful and popular streaming music platform, it can sometimes go wrong. In addition to Amazon Music's service being down, there may be an issue with your device/settings. When you encounter such problems, please follow the solutions below to get the Amazon Music app to play songs normally on your phone or computer.
- Part 1. Solutions to Fix Amazon Music Not Playing Songs
- 1. Check Network Connection
- 2. Check Amazon Music Subscription
- 3. Update Amazon Music App
- 4. Update and Restart Your Device
- 5. Restart Amazon Music App
- 6. Change Streaming Audio Quality
- 7. Clear Amazon Music Cache
- 8. Remove and Re-download the Songs
- 9. Remove and Re-create Playlists
- 10. Turn Off Looping
- 11. Contact Amazon Music Customer Support
- Part 2. How to Play Amazon Music without Not Playing Issues
Part 1. How to Fix Amazon Music Not Playing Songs - 11 Common Solutions
"Why is Amazon Music not playing?" In fact, there are many factors that can cause this problem. Maybe you have an unstable internet connection, there are caching issues with the Amazon Music app, your membership has expired, etc. But anyway, here we will introduce you to some fixes to solve the Amazon Music app not playing songs issue in detail.
1. Confirm the Network Connection on Your Devices
To play music on Amazon Music without issues, you need a strong and stable internet connection. Sometimes, slow network connection may cause the issue of songs not playing well. So, check it first.
Just go to the Settings section on your device to check if it is in a strong and stable connection. If not, you may try to use WiFi or your cellular data on your device.
If you are using cellular data, you should allow the Amazon Music app to use cellular. To do that, go to Settings and select Cellular. Then find the Amazon Music app and set it to use cellular data.
2. Check the Status of Your Amazon Music Subscription
Having problem with Amazon Music not playing selected songs? Then you should check to see if your Amazon Prime Music or Amazon Music Unlimited subscription has expired. If your subscription has expired or been canceled, the song or playlist you selected may be mostly grayed out so you won't be able to play it.
So, go check the status of your Amazon Music plan. Here you can follow the steps below to get started.
Step 1. Go to the Amazon Music website. And then sign in to your Amazon Music account.
Step 2. Click on the Account & Lists option and then choose the Membership & Subscriptions option from the list.
Step 3. Now, you can see all the active subscriptions of your account. And you can check the dates when it will end.
3. Update Amazon Music App
When Amazon Music not playing on phone like Android phones, iPhones, etc., you can try to update its app to the latest version. Below are the steps for you to update the Amazon Music app to the latest version. Please check and follow.
Step 1. Open the App Store on your iPhone or Google Play Store on your Android device.
Step 2. Find the Amazon Music app in it and check its detail.
Step 3. Check whether there is an Update option. If yes, then you can go to update the Amazon Music app on your device.
4. Update the System OS of Your Device and Restart
Maybe there are some incompatibility issues between your device system and the Amazon Music app. Therefore, it is better to update the OS version of the device and restart it to fix the Amazon Music app not playing songs. Here we will take an Android device as an example to show you how to do it.
Step 1. Head to the Settings app on your Android phone.
Step 2. Select the About Phone option from the list.
Step 3. Click on the System Updates button to check the OS version of your Android device.
Step 4. Check whether it is available for an update. If yes, then move to update it.
At the same time, you can power off your device and restart it. This will force close some running apps on your device. And it may help fix Amazon Music songs not playing sound issue.
5. Restart Amazon Music App
Another fix is to force close the Amazon Music app and then restart it. Below is how you can do that.
Step 1. Hit on the Apps & Notifications option in the Settings app on your Android device.
Step 2. Select Amazon Music and touch the Force Stop button. The Amazon Music app will be then closed.
Step 3. A while later, relaunch the Amazon Music app and start to play songs.
Note: If you are using an iOS device, to close the Amazon Music app, you just need to double-click on the Home button or swipe up the app.
6. Change Streaming Audio Quality
You should open the Amazon Music app and check the streaming audio quality. For example, if you are going to play Amazon Music HD, you need to set the audio quality to HD. If not, then you may find that Amazon Music will not play. So, here you can try to change the streaming audio quality on the Amazon Music app.
Step 1. Head to Settings on the Amazon Music app.
Step 2. Click on the Streaming quality option under the Playback section.
Step 3. Select Standard streaming quality for WiFi and Data Saver for Mobile Data.
Step 4. At last, touch Save to apply. And then try to play any song to see whether the issue is resolved or not.
7. Clear Amazon Music Cache
Cache files in the application can also affect the playback process. Especially when you are facing the problem of Amazon Music not playing downloaded songs, there might be some corrupted cache files. So, can go to clear Amazon Music cache to solve the issue.
Step 1. Launch the Amazon Music app on your device and log in to your account.
Step 2. Click on the three-dots icon in the upper right corner.
Step 3. Touch Music Settings. And then you will see the Clear Cache option under the Storage section. Just click on it to clear the cache in the Amazon Music app.
Step 4. Finally, click on the Refresh My Music option under the My Music section.
8. Remove and Re-download the Songs
If you have recently update the Amazon Music app, then you should re-download your songs. If you find that Amazon Music downloaded songs not playing, you can first delete them first and then re-download them back. This may solve the problem of Amazon Music offline music not playing.
Step 1. On the Amazon Music app, find the song that can't be streamed.
Step 2. Click on the three dots icon next to the song's title on the right side.
Step 3. Select the Remove from Library option to delete the song.
Step 4. Type the target song's title in the search bar to find and re-download it again.
See also: How to Download Music from Amazon Music
9. Remove and Re-create Playlists
Having problem with Amazon Music not playing playlists? Then you can first delete the whole playlist and then create a new one again. Or if there are songs greyed out in a playlist on Amazon Music, you can just delete certain songs. Then you should play playlists normally.
To remove a song from your playlist, open your playlist and right-click on the song, then select Remove from Playlist.
See also: How to Remove Songs from Amazon Music
10. Turn Off Looping
If you accidentally turn on the loop in the Amazon Music app, it will play the same song over and over again. Therefore, closing the loop can help you solve the problem of Amazon Music not playing selected songs.
To do that, simply tap on the Repeat icon on the playback control bar.
11. Contact Amazon Music Customer Support
If the above solutions are still not working to fix Amazon Music not playing songs issue, then you can try to contact to Amazon Music customer support for help.
Step 1. Go to the Settings section in the Amazon Music app.
Step 2. Scroll down to find and click on the Contact customer support option.
Step 3. Choose App issues > Streaming issues.
Step 4. Select the method that you want to connect to Amazon Music's support team.
Part 2. How to Play Amazon Music without Not Playing Songs Issues
Still having problems with Amazon Music not playing songs? Well, you can use DRmare Amazon Music Converter to listen to Amazon Music songs without any problem. It is designed for all Amazon Music users, both free and premium. With it, you can download and convert Amazon Music songs to MP3 and other popular files. With super-fast 5X working speed, this tool helps you get local Amazon Music files quickly and losslessly.
After that, you will be able to listen to the downloaded songs using any other music player instead of the Amazon Music app. That way, you don't have to worry about any issues with the Amazon Music app. Also, you can keep these downloaded Amazon Music songs forever. You can also move Amazon Music files to other devices or platforms for offline use.
DRmare Amazon Music Converter
- Preserve the original sound quality of Amazon Music
- Convert Amazon Music to MP3, FLAC, AAC, and more
- Work at a super-fast 30X speed in batches, save ID3 tags intact
- Listen to Amazon Music offline without not playing songs issues
- Step 1Load songs from Amazon Music app to DRmare program
- Go to the Amazon Music app which is pop up already when you opened the DRmare program. Then search for the songs that you want to download and convert. Next, drag them to the main screen of DRmare tool. Or you can get the song's link and put it on the search box of DRmare program, then click on +.
- Step 2 Customize output format for Amazon Music songs
- Go to the Menu icon and hit on it. Just choose the Preferences option in the list to open the audio settings window. Then click on Convert and you can alter the output format, bit rate and more for your Amazon Music songs. Once set, click on the OK button.
How to Fix Amazon Music Not Playing Songs via DRmare Amazon Music Converter
Now check the steps below to fix Amazon Music won't play songs by DRmare Amazon Music Converter. You need to install the DRmare program on your computer first.
- Step 3Convert and download Amazon Music tracks
- When all the songs are loaded, you can click on the Convert button to download Amazon Prime Music songs to local device. A while later, you can get the converted Amazon Music tracks in the history section. At last, you can move the music files to other devices for listening offline. You can also freely listen to Amazon Music with other music players. In this way, you will not meet the Amazon Music not playing songs issue anymore.
Part 3. In Conclusion
Why won't Amazon Music play? Just follow the solutions above to get Amazon Music working. You can try the solutions in Part 1 first. If none of them can solve your problem, try DRmare Amazon Music Converter. With it, you can download music from Amazon Music as local files and listen to them with other music players. In this way, you don't have to worry about the problem of Amazon Music not playing songs.
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