"Why is my Tidal app not working? I have been using the app for a long time and there was never an issue. But yesterday, my Tidal app just got stuck and it froze. So, I cannot play Tidal music on the app. Why it happens and is there any fix on Tidal not working. Thank you."
Tidal is a music streaming service that enables users to listen to a wide range of quality music. Users can enjoy music on their iOS/Android devices or computers. Besides, a massive audience has appreciated Tidal for its lossless audio quality. But sometimes, users face issues like Tidal freezing or not working properly on their devices.
In this post, we will provide you with possible reasons why is Tidal not working. Also, you can follow the guide below and apply all the possible solutions to fix this issue. Moreover, we recommend you use DRmare Tidal Music Converter for downloading Tidal music on your PC/Mac computers. In this case, you can listen to Tidal music offline without using the Tidal application. And you won't face the Tidal app not working issue anymore.
Part 1. Why Is Tidal Not Working?
"Why Tidal is not working?" Like all other applications, the Tidal app also faces some bugs and problems that affect its working. The possible reasons for Tidal app not working are the following:
- Your device needs a restart.
- You are using an outdated version of the Tidal application.
- Your internet connection is poor.
- The Tidal app is loaded with the cache.
- Something wrong with Tidal Servers.
Part 2. How to Fix Tidal Not Working Issue by Common Ways
Above we learned why is my Tidal not working. And here are some effective fixes for the Tidal desktop app not working and Tidal mobile app not working issue. Let's check them out in detail.
1. Restart Your Device
The common and useful solution to run Tidal effectively is to restart the device. Sometimes, the device is rushed with too many applications that it needs a restart to start working properly. The restart will enable your device to stop background activities and remove extra memory.
Follow the given steps to restart your Android/iOS device:
Step 1. Press the 'Power' button until you see the 'Options' menu on the screen.
Step 2. Tap on the 'Restart' option.
Step 3. Your device is now restarting. Wait for the restart to complete.
Or, directly restart your computer if you use the Tidal app on desktop.
Once the device gets restarted, play music on Tidal and check if the Tidal not working on iPhone/Android/desktop issue is resolved or not.
2. Force Close and Restart the Tidal App
Forcing close an app may help fix some app's errors. So, here you can try to force quit the Tidal app on your device. Then restart it check if it works. Please follow the steps below.
Step 1. Touch and hold the Tidal app on your phone. Then click on the 'i' icon and you will see some options.
Step 2. Now, press on the 'Force stop' option to quit the app.
On iPhone/iPad, you can force quit the Tidal app from the 'Recent applications' section. Once done, reopen it to see whether it can work well.
Step 1. Head to the 'Task Manager' program on your computer.
Step 2. Locate the Tidal app in the 'Processes' section of the 'Run' utility. Then right-click it.
Step 3. Choose the 'End task' option from the list.
Step 1. Launch the 'Force Quit' app from your Mac by using the 'Option + Command + Esc' shortcut.
Step 2. Find the Tidal app and then choose it.
Step 3. Touch the 'Force Quit' option to close the Tidal app.
3. Update the Tidal App
Tidal music is not working may due to an outdated version of the Tidal application. So, try to update the Tidal app to fix the issue of Tidal doesn't work. Follow the given guide for updating the Tidal app on mobile phone:
Step 1. Open the Tidal application and click on the 'Settings' option.
Step 2. From the settings menu, search for the Tidal version. Then see if it's the latest one or not.
Step 3. If the version is not the latest, head towards the 'App Store' or 'Google Play Store'.
Step 4. Tap on the 'Update' option to download the latest version of the Tidal application.
Step 5. Once the app is updated, play Tidal music to check if the issue is resolved.
4. Check the Internet Connection on Your Device
Another possible cause of Tidal not working could be your poor internet connection. Tidal music streaming needs stable and fast internet connectivity. If Tidal music is not working properly, check your internet connection by turning the internet option or device off. You can also switch to mobile data from your Wi-Fi connection to check the stability of the internet.
Follow the given steps to turn off the internet connection on Windows computer:
Step 1. Open the 'Settings' on your device and tap on the 'Network & Internet' option from the list.
Step 2. Turn off your Wi-Fi connection and turn on the mobile data. Check if you find any difference before or after turning off the Wi-Fi.
Step 3. Turn off the mobile data and your Wi-Fi connection if there is no difference. Play Tidal music to check if it's working properly or not.
5. Check Tidal Servers
You can also try to check if there is something wrong with the Tidal Server. You can go to Tidal's official Twitter account to check it. Or go to Downdetector to check whether Tidal is fine. If there is no error with Tidal Server, then you can move on to the following solutions.
6. Clear Tidal Cache on Android/iOS/Computer
For Tidal not working on Android/iPhone/computer, it might be that Tidal cache affects its processing. The cache is a temporary memory in the devices that creates issues if it becomes larger. To clear Tidal cache on your Android/iOS or computer, follow steps below. Here we will show how to do that on mobile phones.
Step 1. Find the 'Tidal' icon on your device.
Step 2. Tap and hold the 'Tidal' icon. Then some options will appear on the screen.
Step 3. Click on the 'App' info option and select 'Storage'.
Step 4. Here find the 'Clear Cache' option and click on it.
Step 1. Open the 'Settings' app on your device.
Step 2. Scroll down to find the Tidal app option. Then touch it.
Step 3. Switch on the 'Reset cache on next launch' button.
Step 1. Open the Tidal music app on your computer.
Step 2. Hit on the 'three-lines' icon at the top-left corner on its screen.
Step 3. Click 'Help' > 'Troubleshooting' > 'Clear Cache' to clear app cache. Or, choose 'Reset App Data' to clear app's data.
Now, you have successfully cleared all Tidal cache on your device. Hopefully, Tidal is now working well on your device. If not, try the next solution of reinstalling the Tidal application.
7. Uninstall and Reinstall the Tidal App on Your Device
Sometimes, even though we have the updated version of Tidal music app on our device but it still doesn't work properly. The solution for the issue is to uninstall the Tidal app and reinstall it on your device.
Step 1. Tap on the 'Tidal' icon on your device, and hold it until a list of options appears.
Step 2. Tap on the 'Uninstall' option. Then confirm the uninstallation of the Tidal app by clicking on the 'OK' button.
Step 3. Once you have uninstalled the app, now you need to reinstall it. Type the 'Tidal' app on the App Store on iPhone. If you are using an Android device, search it on Play Store.
Step 4. Tap on the 'Install' button and reinstall the Tidal application on your device.
Once the app is installed on your iPhone or Android phone, play Tidal music to see if the issue of Tidal doesn't work is resolved or not.
Besides, if you meet the Tidal Web Player not working issue, then you can try to use another web browser. Or, you can clear cache on your brower. Then you can check whether it can work again.
Part 3. How to Solve Tidal Not Working - Best Solution
If the above methods still can't help you fix the Tidal is not working issue, then you need to use a third-party software to convert and download Tidal music to your computer. And then you can listen to the downloaded Tidal music whenever and wherever you want. Here we recommend using the DRmare Tidal Music Converter for downloading Tidal music in good quality audio.
DRmare Tidal Music Converter enables you to download songs, albums, and playlists from the Tidal desktop app. With it, you can then enjoy and listen to your favorite Tidal music offline anywhere. You can easily download Tidal MQA and HiFi soundtracks on your computer. Besides, DRmare Tidal Music Converter is compatible with Mac and Windows PC.
Also, you can reset the output audio format for music from Tidal you want. You can choose FLAC, WAV and more for your favorite Tidal songs in the DRmare program. What's more, you can alter the bit rate and other audio parameters for Tidal music tracks before converting. Besides, this tool can convert Tidal audio content in batch at a fast rate.
DRmare Tidal Music Converter
- Have an easy-to-use interface and simple to operate
- Allow users to customize output audio preferences for Tidal songs
- Converts Tidal music to multiple audio formats like FLAC, WAV, MP3, M4A, and M4B
- Convert Tidal music files with a 5x faster speed
- Preserve the original ID3 tags of the Tidal soundtracks
- Support to play Tidal music on all devices offline
Now, follow the guide below to download MQA from Tidal or HiFi music to fix Tidal not working issue by DRmare Tidal Music Converter. Please note that you need to install the Tidal music app on your computer first.
Step 1. Install, launch and open the DRmare Tidal Music Converter on your Mac or PC. Meanwhile, you can see the Tidal app show as well.
Step 2. Drag and drop the Tidal songs you like from the Tidal music app. Also, you can use the copy and paste method to add Tidal music to DRmare program for converting. Just copy the URL link address to the target Tidal playlist, album, song, or else. Then put the link into the search box on DRmare tool and hit on the '+' icon.
Step 3. Here you can set output parameters like bit rate, sample rate, channel, and output audio format for your Tidal content. Click the 'Menu' icon on the top and select 'Preferences'. Then in the Preferences window, you can go on to reset the output audio parameters for Tidal music tracks you want. After that, press the OK button.
Step 4. Click on the 'Convert' button at the bottom to start the conversion process. The software will convert the selected Tidal tracks to the audio format you set just now. A while later, you will get the converted Tidal songs on the DRmare program. Please click on the 'history' tab and you will find them.
Part 4. Conclusion
Tidal is one of the best Tidal music platforms providing good quality music. But it is a drawback if Tidal app not working properly. The article has provided you with some solutions to solve Tidal not working issue and enjoy Tidal music on your device. Try the solutions mentioned above to fix why Tidal is not working problem. If it does not go well, install and use DRmare Tidal Music Converter to convert and download Tidal music. And then you can play Tidal music without the Tidal app and Tidal offline mode. In this way, you won't meet the issue that Tidal music not working anymore.